Customer FAQs

What are the different types of products listed on the CleverPlato?

There are 4 types of products on CleverPlato and based on our commercial relationships with the sellers:

  • Marketplace products
  • Affiliate partner products
  • Product listings
  • Product information

What are marketplace products?

Description: We sell these products on behalf of sellers on CleverPlato.

Buy: These products are purchased and paid for on CleverPlato.

Terms and conditions: These products are based on CleverPlato and the seller’s terms and conditions.

Support: The seller provides all technical and product support. CleverPlato provides purchase and customer support. 

Refund and returns: CleverPlato manages refunds and returns based on our refund and returns policy. See more information here

What are affiliate partner products?

Description: CleverPlato has an affiliation partner agreement with these sellers to promote their products with no extra cost to customers. We may provide extra discounts to customers provided by these sellers. 

Buy: These products are purchased on the seller's website.

Terms and conditions: These products are based on the seller’s terms and conditions.

Support: The seller provides all the support for their products. CleverPlato does not provide any support. 

Returns and refunds: The seller manages refunds and returns based on their refund and returns policy. CleverPlato does not manage any refunds or returns for this product type. 

What are product listings?

Description: These products are listed on CleverPlato based on a listing agreement with the sellers. We may provide extra discounts to customers provided by these sellers. 

Buy: These products are purchased on the seller's website.

Terms and conditions: These products are based on the seller’s terms and conditions.

Support: The seller provides all the support for their products. CleverPlato does not provide any support. 

Returns and refunds: The seller manages refunds and returns based on their refund and returns policy. CleverPlato does not manage any refunds or returns for this product type. 

What are product information types?

Description: These products are listed for information purposes on CleverPlato.

Buy: These products are purchased on the seller's websites.

Terms and conditions: These products are based on the seller’s terms and conditions.

Support: The seller provides all the support for their products. CleverPlato does not provide any support. 

Returns and refunds: The seller manages refunds and returns based on their refund and returns policy. CleverPlato does not manage any refunds or returns for this product type. 

Why do I get redirected to 3rd party websites from CleverPlato for certain products?

Certain product types, such as affiliation partner products and product listings will redirect customers to view pricing and more product information on the seller's website.

All purchases of these products are done on the seller's website.

It is important that customers ensure the seller's website are secure and safe to use. CleverPlato does not guarantee the safety and security of any 3rd party websites.

How do I get access to the AI solutions I just purchased?

Access to AI solutions are provided by the sellers.

Typically you will receive an email with login instructions after purchasing the solution.

Refer to the seller's terms and conditions.

What are the refund and returns policies for the different product types?

Digital product do not qualify for refunds or returns.

Marketplace products: CleverPlato Refund and Returns policy is applicable. We will however replace your access to the software if there is anything wrong within 30 days of purchase. See more information here.

Affiliate partner products, product listings and product information: The seller's Refund and Returns policy is applicable.

Will CleverPlato deal with sellers on my behalf where I bought products on their websites?

No. CleverPlato will not deal with seller's where you purchased their solutions on their websites. The seller is responsible for providing customer support. Customers need to deal with sellers directly. 

Does CleverPlato guarantee, warrantee or endorse solutions or sellers?

CleverPlato does not guarantee, warrantee or endorse any solutions or sellers on the marketplace.

Ensure you understand CleverPlato and the seller's terms and conditions when buying AI solutions.

Read our terms and conditions

Marketplace Customer Support

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